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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 0203 475 7930

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FAQs VoIP Phones

How do I make my call route display on my Grandstream when my phone rings?

How do I make my call route display on my Grandstream when my phone rings?

You'll just need to enter your phone’s I.P. address in your browser to access the interface. The default

  • 1) Enter your phone’s I.P. address in your browser to access the interface
  • 2) The username is admin and the password is admin
  • 3) At the top of the page, rollover ACCOUNTS and select Account 1
  • 4) On the left hand side, expand SIP Settings and click on Basic Settings
  • 5) Near the bottom of the page next to Caller ID Display change it to From Header
  • 6) Click Save and Apply

All done! Now your call route will be displayed when you receive a call!

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